Digital product refunds
Because software products can be downloaded and activated quickly, refunds are reviewed case by case.
A refund may be considered when a product cannot be delivered, cannot be activated, or has a confirmed issue that cannot be reasonably fixed.
When refunds may not apply
Refunds may be refused after successful delivery, license activation, repeated downloads, misuse, account abuse, or a change of mind after access was provided.
Custom work, setup help, and support time may have separate terms when agreed before purchase.
How to request a refund
Send the order details, product name, account email, and a short explanation through the support page.
Approved refunds are returned through the original payment method when possible. Processing time depends on the payment provider.
For questions about this page, contact support and include the page name in your message.
Visit support